F. A. Q.
What payment methods do you accept?
Please note: We do not accept cash on delivery or installments as payment.
Will my personal details stay safe?
Your information is safe with us. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to.
How to Place a Pre-Order?
A pre-order is an order you place prior to the official release date of any of our exclusive limited edition designs. You place a pre-order by entering all your details as if you were ordering the item, but you will not receive the item until produced. You will receive a notification once we're ready to deliver your item.
Why should I pre-order an item?
Pre-ordering ensures you will be receiving one of a kind designs. Waiting until the product is officially released may decrease your chances of purchasing the item, especially because of the limited production.
How do I know that I have successfully placed my order?
If your order has been placed successfully, you will receive a confirmation email. If you don't see it, check your Spam or Promotions folder.
Can I modify or cancel a preorder?
Yes, pre-ordered items can be modified or cancelled before the item ships. Be sure to have your order number and send us and email to: email@example.com.
Are Reveal Ten items authentic?
Our offering is expertly curated from the best emerging fashion designers around the globe and we guarantee all items are authentic, limited edition and one of a kind.
How will my order be packaged?
Your order will be carefully packaged in a protective box or padded envelope to ensure it arrives to you in great condition.
How much will I be charged for shipping?
Every Reveal Ten order is unique, so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout.
Do you offer same day delivery?
The fastest shipping we offer is the 2 day express shipping. For more information please send us an email at firstname.lastname@example.org.
When will I receive my item and how can I track delivery?
Once your order details are confirmed, your item will be carefully prepared and sent on its way within 2 business days. Delivery will normally take 2-7 days after dispatch, depending on your location and chosen shipping method. We will keep you updated with tracking information and an estimated delivery date. You can also follow the progress with your tracking number.
Will I need to pay taxes and duties?
Reveal Ten ships only within the USA. This means that Reveal Ten does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases. For more details, please contact your local customs office/respective tax authority.
Can I change or amend my order once it has been placed?
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed.
How do I return or exchange an item?
We hope you love what you’ve ordered, but if there’s an issue or you’re not 100% satisfied, you may reach out within 28 days through our email email@example.com. Merchandise cannot be returned if washed or worn.